Privacy Policy

This Privacy Policy explains how breeze-perch.com collects, uses, stores, and protects your personal information when you visit our website or use our services. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

Information You Provide Directly

When you submit enquiries through our contact forms or communicate with us via email, we collect:

• Your name
• Email address
• Selected service interest
• Any additional information you choose to share in your message

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on site
• Referring website or source
• Device information

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To respond to your enquiries, schedule appointments, and provide the services you request
• Communication: To send you information about your selected services, answer questions, and provide relevant updates
• Website Improvement: To analyze how visitors use our site and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraudulent or unauthorized activity

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you provide explicit consent through form submissions or cookie acceptance
• Contractual Necessity: When processing is necessary to fulfill services you have requested
• Legitimate Interests: For business operations, security, and service improvement, balanced against your rights
• Legal Obligations: When required by law to retain or process certain information

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption
• Regular security assessments and updates
• Access controls limiting who can view your data
• Regular backups to prevent data loss

Your data is stored on secure servers located within the European Economic Area. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data Retention

We retain different types of data for varying periods:

• Enquiry Data: Kept for up to two years after last contact
• Client Records: Maintained for seven years after service completion for professional standards compliance
• Website Analytics: Aggregated data retained indefinitely, individual user data for 14 months
• Marketing Communications: Until you unsubscribe or request deletion

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in these limited circumstances:

• Service Providers: With trusted third parties who assist in operating our website or conducting business, bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our legal rights, property, or safety, or that of others

Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain conditions
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze site usage. You can control cookie preferences through our cookie banner or your browser settings. For detailed information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policy of any site you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated revision date. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Address: 42 Ashford Gardens, Kensington, London SW7 4DH, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.